Shipping Information

Order Processing Time

We take great care in preparing your curated home decor items for shipment. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two shipping options to ensure your beautiful pieces arrive safely:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Please note: Delivery times may vary depending on your location and customs processing. We ship worldwide except to select remote areas and certain Asian countries.

Returns & Exchanges

At Bloomingville Store, we believe that exceptional home decor deserves an equally exceptional customer experience. Our returns process reflects the same attention to detail and commitment to quality that characterizes our entire collection.

Return & Exchange Eligibility

We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • All tags and protective materials must be attached
  • Return request must be submitted within the 15-day window

Non-Returnable Items

Due to their nature, the following items cannot be returned or exchanged:

  • Wallpaper Swatches – These are custom-cut and considered final sale
  • Opened or used decorative items that cannot be resold as new
  • Items without original packaging or showing signs of wear

Return Process – Step by Step

Step 1: Submit Return Request

Complete our Return Request Form and email it to our customer service team at [email protected].

Step 2: Receive Authorization

Within 2 business days, you’ll receive a Return Authorization Number and detailed shipping instructions.

Step 3: Package Your Item

Securely package the item in its original packaging with all included materials and documentation.

Step 4: Ship Your Return

Send the package to our returns center using a trackable shipping method. We recommend keeping your tracking number for reference.

Step 5: Confirmation

We’ll notify you once we receive and process your return at our facility.

Refund Information

Once your return is received and inspected, we will send you an email notification about the status of your refund.

Refund Timeline & Method

  • Credit Card/PayPal Refunds: 5-10 business days after return approval
  • Refund Method: Processed to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility

Exchange Process

For exchanges, please follow the same process as returns. In your Return Request Form, clearly indicate the item you wish to exchange for. We will process your exchange once we receive the returned item and confirm the requested exchange item is in stock.

Return Request Form Template

SUBJECT: Return/Exchange Request – [Your Order Number]

Dear Bloomingville Store Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: ________________
Order Date: ________________
Item(s) to Return: ________________
Reason for Return: ________________

For Exchanges:
Desired Exchange Item: ________________
Product Code: ________________

Customer Information:
Full Name: ________________
Email Address: ________________
Phone Number: ________________

Please send the Return Authorization Number and further instructions to proceed with the return/exchange.

Thank you,
[Your Name]

Need Assistance?

Our customer service team is dedicated to providing the same sophisticated support that matches the quality of our home decor collections. Please don’t hesitate to contact us with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 1738 Annabellas Dr, Panama City Beach, US 32407

We typically respond to all inquiries within 24-48 hours during business days.